Frequently Asked Questions
Everything you need to know about your culinary journey with Sous Chef UK.
How do you ensure the freshness of ingredients during transit?
We use specialized temperature-controlled packaging and express couriers to ensure that all fresh and perishable goods arrive at your door in peak condition.
What is your delivery timeframe for UK orders?
Orders placed before 2pm Monday-Friday are typically dispatched the same day. Standard delivery usually takes 2-3 working days, while next-day options are available at checkout.
Do you offer international shipping for specialty ingredients?
Yes, we ship a wide selection of our pantry staples and professional cookware to many countries worldwide. Shipping costs and delivery times are calculated based on your location.
What is your return policy for food items?
For safety and hygiene reasons, we cannot accept returns on perishable food items. However, if a product is damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
Can I find allergy information for your products?
Full ingredient lists and allergen warnings are provided on each product page. We recommend reviewing these carefully, as many of our specialty items are produced in facilities that handle nuts, soy, and gluten.
Do you offer trade discounts for professional kitchens?
We do offer bespoke pricing for restaurants and wholesale customers. Please reach out to our trade team via the contact form to discuss setting up a professional account.